TERMS AND CONDITIONS

Terms and Conditions

At Hostel Musala, making sure you have a nice and worry-free stay is our top priority. In this document, we outline the basic rules to go by, to ensure an equally nice experience for all our guests, including yourself.

For your own comfort, privacy and security, we ask that you familiarise yourself with these rules so as to not get caught off-guard in any scenario. If you do not fully understand this document, you can always ask a member of staff for help.

Our most important rule is:

Be nice.

Click the + buttons to expand

1. Arrivals and Departures

Check in starts at 2pm every day. Guests may arrive earlier and leave their luggage at the hostel, but access to rooms will not be granted until after 2pm. Departing guests must remove all of their belongings from their rooms, and check out before 11am. After check-out, guests may make use of the luggage storage facilities.

2. Check In

We require that some form of ID be presented upon check in, preferably a Passport, National ID, or driving license.

3. Check Out

Check out happens up to 11am and guests must hand keys back to reception by then.

4. Group Bookings

Please contact us directly if you'd like to book as a group of more than 6 people. We cannot accept online bookings for groups larger than 6 persons. Please note that if you try to make separate bookings, the total of which exceeds 6 guests, they may all be cancelled.

5. Age Restrictions

For private rooms, we impose no age restrictions upon guests, as long as an adult is present. In private rooms, children under the age of 4 can stay for free, and we can provide baby cots and child chairs at your request. For dorm rooms, we do not accept children & teenagers under the age of 16.

6. Guest Behaviour

The comfort, safety and security of all our guest is of paramount importance to M Hostel Musala. Any guest, who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff, or local residents, will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manner. Failure of any individual group member to comply with this rule, will result in the expulsion of the whole group. In such scenarios, management discretion will apply.

7. Smoking

Smoking is strictly prohibited in the premises of the hostel. Any guests found smoking within the bedrooms, lounge area, showers or indoors in general, will be asked to leave the premises with immediate effect. And refunds will not be offered. On the other hand, smoking is okay on the balconies, with the balcony doors tightly shut, and downstairs in the outside seating area of the café.

8. Personal Property

Guests may use secure lockers and the luggage store located at reception. However, it remains guests' responsibility to ensure their personal belongings are secure at all times. M Hostel Musala accepts no liability for the loss, theft or damage to property however sustainer or caused.

9. M Hostel Musala Property

Guest will be expected to reimburse M Hostel Musala for any damages caused by inappropriate behaviour during their stay at M Hostel Musala.

10. Security Keys

Upon checking in, guests will receive keys to access the hostel. These keys must be handed back to reception upon checking out. Failure to return hostel-access keys will result in a charge of up to €500.00, and no less than €50.00.

11. Your Information

M Hostel Musala shall only store and use information you supply to us, or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers, which we make available from time to time. If you do not wish to receive such information, please let us know by emailing us at info@hostelmusala.com.

12. Errors and Omissions

Any omission or error in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, despatch note, invoice, or other document, issued by us, may be corrected by us without liability. We will inform you of any changes at the time of booking, or as soon as is reasonably possible thereafter.

13. Discretion

All bookings are subject to availability. M Hostel Musala reserves the right to decline any bookings at its discretion.

14. Cancellation

If you have no notified M Hostel Musala of a cancellation at least 24 hours in advance of your arrival date, M Hostel Musala reserves the right to charge your credit card for the total of your first night's stay.

15. Late Departure

In the cases of late departures, M Hostel Musala reserves the right to charge for an additional nights stay, at the appropriate rack rate of the bed(s). Management discretion will apply.

CONTACT

Get In Touch